Terms Of Service

LENGTH OF MOVE – All online estimates for time length of move are approximate and not guaranteed. We base

them on our aggregate experience serving similar households. Every move is unique in nature, and therefore

service time can vary. Factors such as presence of stairs or elevators, distance from the residence to the truck

parking area, and driving time, affect the service time.

SERVICE MINIMUMS – Minimums must be agreed to in order to reserve a move. We reserve local jobs with a

three hour minimum requirement on most weekdays and sub-peak days. A four hour minimum is required on

Saturdays and Sundays, Holidays, certain remote cities, and certain peak-days.

DOUBLE DRIVING TIME – Licensed and insured moving companies in Montana and most states charge door-to-

door driving time.This means that hourly charges begin at the time we begin travel to your pickup location and

end when the service truck arrives back at our facility or yard. The hourly rate for drive time is generally, but not

always, less than the normal rate.

PAYMENT METHOD – We accept cash or credit/debit cards. Unless an exception is made by Moving On Up

Management before work begins we do not accept personal, business, or cashiers/travelers checks or money

orders. Hourly rate continues until we are paid in full, so being ready will save you money. The primary card

holder must be present to sign the receipt on the credit card slip and have a government issued photo ID/DL

matching the credit card .

HOUSEHOLD APPLIANCES – We are not an appliance service company. We can reconnect and disconnect electric

appliances, but we do not provide or carry liability coverage for reconnection of water and gas lines, pipes, and

faucets. In the event when customers insist on reconnection of such lines, it is the customer's responsibility to

ensure that lines of washers, dryers, refrigerators and faucets are connected properly to avoid accidents.

Additionally, we do not cover any mechanical damage of appliances while transporting, unless external physical

damage is caused by our movers.

PACKING SERVICES – Our movers will pack all items that are not being packed by the owner if desired. Plastic

wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional for an

additional charge.

PARKING TICKETS – Onsite parking is to be arranged by the customer. Tickets accrued due to the absence of

parking permits and lack of adequate parking are to be paid by the customer.

WALLS and HARDWOOD FLOORS – Our movers will move heavy and bulky items such as Gun Safes, Appliances,

Refrigerators and Pianos, as long as it can be performed safely. Additionally, we are frequently asked to move

oversize furniture in narrow and tight hallways and stairwells. Unfortunately, doing so may result in damage to

floor, wall and ceiling surfaces. If you wish to take this risk Moving On Up will not be responsible for any resulting

damage.

PLANTS – Our movers can move home and garden potted plants. We will protect and guard them to best of our

abilities. However, due to their fragile nature we cannot guarantee their intact arrival. Plants are not covered

under our insurance policy and the customer assumes all responsibility for any resulting damage. Please note

that heavy and bulky potted plants are subject to “heavy item fees”

EXTRA CHARGES – Applicable Extra Charges apply for the following: Packing materials such as boxes, packing

paper, bubble wrap (except for tape and plastic wrap), heavy and bulky items such as, pianos, gun safes, sheds,

decks, etc., overnight lodging, in-transit storage, driving time, and tolls.

TV MOUNTS – We can remove your wall mounted TVs, mirrors, and artwork, but cannot mount them at the new

location. Please consider hiring a licensed building contractor, home decorator, or handyman for such projects.

FLAT SCREEN TVs – We will apply maximum safety precautions while transporting your LED and LCD TVs.

However we require testing by our movers before and after the move. Please allow a few minutes for us to

inspect and test the TVs prior to our departure.

FINAL INSPECTION - We do an initial walk through at the pickup location before starting work and a final

inspection at the delivery location when we're finished. The client or a significant other must be present during

the initial walkthrough and final inspection.